--- title: Your client's decision to Agree or Decline a signing session description: Your client's decision to Agree or Decline a signing session --- [Skip to content](https://knowledge.nexone.ca/en-ca/your-clients-decision-to-agree-or-decline-a-signing-session#main-content) English - Canada Show submenu for translations [![LOGO\_KNOWLEDGE\_BASE3](https://knowledge.nexone.ca/hubfs/LOGO_KNOWLEDGE_BASE3.svg)](https://knowledge.nexone.ca/en-ca?hsLang=en-ca) - [NexOne Agent](https://knowledge.nexone.ca/en-ca/nexone-agent) - [NexOne Office](https://knowledge.nexone.ca/en-ca/nexone-office) - [NexOne Legend](https://knowledge.nexone.ca/en-ca/nexone-legend) Open main navigation Close main navigation - [NexOne Agent](https://knowledge.nexone.ca/en-ca/nexone-agent) - [NexOne Office](https://knowledge.nexone.ca/en-ca/nexone-office) - [NexOne Legend](https://knowledge.nexone.ca/en-ca/nexone-legend) - English - Canada Show submenu for translations - [Free Webinars](https://nexone.ca/) [Free Webinars](https://nexone.ca/) How can we help you? - There are no suggestions because the search field is empty. 1. [NexOne](https://knowledge.nexone.ca/en-ca?hsLang=en-ca) 2. [NexOne Agent](https://knowledge.nexone.ca/en-ca/nexone-agent?hsLang=en-ca) 3. [Electronic Signatures](https://knowledge.nexone.ca/en-ca/nexone-agent?hsLang=en-ca#electronic-signatures) December 10, 2025 # Your client's decision to Agree or Decline a signing session After your clients have launched the signing session from their email, they will have two choices 1. I Agree to sign electronically 2. I Decline If they choose “ I Agree to sign electronically” they will proceed with the signature as usual. If they choose to Decline the signing session, a new step has been added: ![e399e8cd-0349-4f07-8fad-f1a212ed84be](https://knowledge.nexone.ca/hs-fs/hubfs/e399e8cd-0349-4f07-8fad-f1a212ed84be.png?width=670&height=259&name=e399e8cd-0349-4f07-8fad-f1a212ed84be.png)   ![](blob:https://nexone.atlassian.net/e399e8cd-0349-4f07-8fad-f1a212ed84be#media-blob-url=true&id=af6923b0-9edc-4bde-9592-2499ede5a9f5&collection=contentId-1642725377&contextId=1642725377&width=1604&height=619&alt=)   They will have to choose between: 1\. Sign on paper A PDF version of the document will download at the bottom of their page (depending on their system or browser). They can print and sign the paper version.  ![2e71ac7d-4080-4a0e-a705-a92f0a9d5b93](https://knowledge.nexone.ca/hs-fs/hubfs/2e71ac7d-4080-4a0e-a705-a92f0a9d5b93.png?width=670&height=327&name=2e71ac7d-4080-4a0e-a705-a92f0a9d5b93.png) ![](blob:https://nexone.atlassian.net/2e71ac7d-4080-4a0e-a705-a92f0a9d5b93#media-blob-url=true&id=6cc8feec-b780-4102-9e08-35090d3a39a8&collection=contentId-1642725377&contextId=1642725377&mimeType=image%2Fpng&name=image-20210114-183055.png&size=50019&width=1920&height=936&alt=) 2\. I Decline to sign They will need to leave a reason why they are declining to sign.  ![6bc7d9a1-9e80-45d6-a4b7-cda743eb9f3f](https://knowledge.nexone.ca/hs-fs/hubfs/6bc7d9a1-9e80-45d6-a4b7-cda743eb9f3f.png?width=670&height=280&name=6bc7d9a1-9e80-45d6-a4b7-cda743eb9f3f.png) ![](blob:https://nexone.atlassian.net/6bc7d9a1-9e80-45d6-a4b7-cda743eb9f3f#media-blob-url=true&id=a995c8e1-8e94-42e5-8b43-5a1a66c17d59&collection=contentId-1642725377&contextId=1642725377&mimeType=image%2Fpng&name=image-20210114-192055.png&size=30293&width=1426&height=596&alt=) Once they’ve declined, this message will appear.  ![4a28d717-3ca1-47ff-975c-e6abfc7706b2](https://knowledge.nexone.ca/hs-fs/hubfs/4a28d717-3ca1-47ff-975c-e6abfc7706b2.png?width=670&height=262&name=4a28d717-3ca1-47ff-975c-e6abfc7706b2.png) ![](blob:https://nexone.atlassian.net/4a28d717-3ca1-47ff-975c-e6abfc7706b2#media-blob-url=true&id=3f3f29f9-5d67-49a9-8f37-d824de674434&collection=contentId-1642725377&contextId=1642725377&mimeType=image%2Fpng&name=image-20210114-192226.png&size=30065&width=1282&height=502&alt=)   As an agent, you’ll receive the following email to notify you that your client declined the signature session. ![e0995cbf-0195-4aa9-b310-2533fec83bfe](https://knowledge.nexone.ca/hs-fs/hubfs/e0995cbf-0195-4aa9-b310-2533fec83bfe.png?width=670&height=282&name=e0995cbf-0195-4aa9-b310-2533fec83bfe.png)  ![](blob:https://nexone.atlassian.net/e0995cbf-0195-4aa9-b310-2533fec83bfe#media-blob-url=true&id=69fc51e0-d162-4aee-bbfa-9ee2bde11d28&collection=contentId-1642725377&contextId=1642725377&mimeType=image%2Fpng&name=image-20210114-192449.png&size=55132&width=1340&height=564&alt=)   Your signing session status will be updated.   ![](blob:https://nexone.atlassian.net/5f1ef10b-ca28-4df6-9d41-ebebe4b2b9cf#media-blob-url=true&id=d0e95b78-64f5-4a00-8798-c8df19c20031&collection=contentId-1642725377&contextId=1642725377&mimeType=image%2Fpng&name=image-20210114-192624.png&size=103929&width=1917&height=614&alt=)![5f1ef10b-ca28-4df6-9d41-ebebe4b2b9cf](https://knowledge.nexone.ca/hs-fs/hubfs/5f1ef10b-ca28-4df6-9d41-ebebe4b2b9cf.png?width=670&height=215&name=5f1ef10b-ca28-4df6-9d41-ebebe4b2b9cf.png)   - 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