Due to the nature of firewalls, blacklists and other spam blocking services and tools, it is possible that your emails may end up in the clients junk/spam folder. There are some cases where mail being sent to a Gmail account will end up in the Promotions Folder, and e-mail's to a Hotmail account are being placed in the Junk Folder.
*A quick search for Nexone in each mailing systems will bring up the documents.
What can I do to ensure that mail is being received in the correct place?
Positive interaction with our e-mail's can initiate the mailing system to follow the client's pattern with our email's.
- Encourage the client to move the email's sent by Nexone to the right inbox.
Gmail | Hotmail
- Advise your clients to add Nexone (noreply@nexone.ca) to their safe senders list, and/or contact list.
Add to Contacts (Gmail) | Add as a Safe Sender (Hotmail)
The email is not in the Junk/Spam or Promotions folder!
In this scenario, mailing systems such as Hotmail have extensive filters. Please refer the client to add noreply@nexone.ca as a safe sender in order for the emails to get through! Rest assured we are always working to increase the deliver-ability of our emails.
For Shaw Users, you are able to add noreply@nexone.ca as a Trusted Address:
1. Preferences
2. Click Trusted Addresses
3. Type in "noreply@repree.com" and click add
4. You have now added us as a Trusted Address, which should speed up the processing time to receive our emails!
