---
title: My Client doesn't receive Nexone generated Emails!
description: My Client doesn't receive Nexone generated Emails!
---
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May 26, 2026
# My Client doesn't receive Nexone generated Emails!
**Where are the emails I have sent out through Nexone?**
Due to the nature of firewalls, blacklists and other spam blocking services and tools, it is possible that your emails may end up in the clients junk/spam folder. There are some cases where mail being sent to a Gmail account will end up in the **Promotions Folder**, and e-mail's to a Hotmail account are being placed in the **Junk Folder**.
[Gmail](https://drive.google.com/file/d/0BylxhpDXCimSRWpWczNJYlNlQ3M/preview) | [Hotmail](https://drive.google.com/file/d/0BylxhpDXCimSVlRvelRiSU5DbEU/preview)
### \*A quick search for Nexone in each mailing systems will bring up the documents.
**What can I do to ensure that mail is being received in the correct place?**
Positive interaction with our e-mail's can initiate the mailing system to follow the client's pattern with our email's.
\- Encourage the client to **move the email's** sent by Nexone **to the right inbox**.
### [Gmail](https://drive.google.com/file/d/0BylxhpDXCimSeEQxaGtzM2x4Ykk/preview) | [Hotmail](https://drive.google.com/file/d/0BylxhpDXCimSRTNScDdkd1FvMXc/preview)
### - Advise your clients to add **Nexone** ([noreply@nexone.ca](mailto:noreply@nexone.ca)) to their safe senders list, and/or contact list.
### [Add to Contacts (Gmail)](https://drive.google.com/file/d/0BylxhpDXCimSTUtkcXlrb2JSWnM/preview) | [Add as a Safe Sender (Hotmail)](https://drive.google.com/file/d/0BylxhpDXCimSdm5sNU95eWpXOGM/preview)
The email is not in the Junk/Spam or Promotions folder!
In this scenario, mailing systems such as Hotmail have extensive filters. Please refer the client to add [noreply@nexone.ca](mailto:noreply@nexone.ca) as a safe sender in order for the emails to get through! Rest assured we are always working to increase the deliver-ability of our emails.
For **Shaw Users**, you are able to add [noreply@nexone.ca](mailto:noreply@nexone.ca) as a **Trusted Address**:
1\. Preferences
2\. Click **Trusted Addresses**
3\. **Type** in "noreply@[repree.com](http://repree.com/)" and click **add**
4\. You have now added us as a **Trusted Address**, which should speed up the processing time to receive our emails!
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