--- title: Forgot Password description: Forgot Password --- [Skip to content](https://knowledge.nexone.ca/en-ca/forgot-password#main-content) English - Canada Show submenu for translations [![LOGO\_KNOWLEDGE\_BASE3](https://knowledge.nexone.ca/hubfs/LOGO_KNOWLEDGE_BASE3.svg)](https://knowledge.nexone.ca/en-ca?hsLang=en-ca) - [NexOne Agent](https://knowledge.nexone.ca/en-ca/nexone-agent) - [NexOne Office](https://knowledge.nexone.ca/en-ca/nexone-office) - [NexOne Legend](https://knowledge.nexone.ca/en-ca/nexone-legend) Open main navigation Close main navigation - [NexOne Agent](https://knowledge.nexone.ca/en-ca/nexone-agent) - [NexOne Office](https://knowledge.nexone.ca/en-ca/nexone-office) - [NexOne Legend](https://knowledge.nexone.ca/en-ca/nexone-legend) - English - Canada Show submenu for translations - [Free Webinars](https://nexone.ca/) [Free Webinars](https://nexone.ca/) How can we help you? - There are no suggestions because the search field is empty. 1. [NexOne](https://knowledge.nexone.ca/en-ca?hsLang=en-ca) 2. [NexOne Agent](https://knowledge.nexone.ca/en-ca/nexone-agent?hsLang=en-ca) 3. [General](https://knowledge.nexone.ca/en-ca/nexone-agent?hsLang=en-ca#general) November 11, 2025 # Forgot Password Follow the instructions below on resetting your password: 1\. Navigate to agent.nexone.ca 2\. Click '**Forgot Password?**' ![14e1565b-08b1-45f0-9cba-a44228b1fede](https://knowledge.nexone.ca/hs-fs/hubfs/14e1565b-08b1-45f0-9cba-a44228b1fede.png?width=670&height=445&name=14e1565b-08b1-45f0-9cba-a44228b1fede.png)    3\. Enter your **Username** and click '**Get Password**'. ![d1de8f89-c248-4995-93a5-5596344449ff](https://knowledge.nexone.ca/hs-fs/hubfs/d1de8f89-c248-4995-93a5-5596344449ff.png?width=670&height=410&name=d1de8f89-c248-4995-93a5-5596344449ff.png)    4\. A password update link will be delivered to the email address on file. ![cef70431-e330-4775-9f1a-0dd7d99f0f9b](https://knowledge.nexone.ca/hs-fs/hubfs/cef70431-e330-4775-9f1a-0dd7d99f0f9b.png?width=670&height=472&name=cef70431-e330-4775-9f1a-0dd7d99f0f9b.png)  ![](blob:https://nexone.atlassian.net/cef70431-e330-4775-9f1a-0dd7d99f0f9b#media-blob-url=true&id=0e732a8c-768b-4400-8fc6-30564d527d8d&collection=contentId-753829&contextId=753829&width=712&height=502&alt=) 4\. 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