---
title: Emails
description: Emails
---
[Skip to content](https://knowledge.nexone.ca/en-ca/emails#main-content)
English - Canada
Show submenu for translations
[](https://knowledge.nexone.ca/en-ca?hsLang=en-ca)
- [NexOne Agent](https://knowledge.nexone.ca/en-ca/nexone-agent)
- [NexOne Office](https://knowledge.nexone.ca/en-ca/nexone-office)
- [NexOne Legend](https://knowledge.nexone.ca/en-ca/nexone-legend)
Open main navigation
Close main navigation
- [NexOne Agent](https://knowledge.nexone.ca/en-ca/nexone-agent)
- [NexOne Office](https://knowledge.nexone.ca/en-ca/nexone-office)
- [NexOne Legend](https://knowledge.nexone.ca/en-ca/nexone-legend)
- English - Canada
Show submenu for translations
- [Free Webinars](https://nexone.ca/)
[Free Webinars](https://nexone.ca/)
How can we help you?
- There are no suggestions because the search field is empty.
1. [NexOne](https://knowledge.nexone.ca/en-ca?hsLang=en-ca)
2. [NexOne Legend](https://knowledge.nexone.ca/en-ca/nexone-legend?hsLang=en-ca)
3. [FAQ](https://knowledge.nexone.ca/en-ca/nexone-legend?hsLang=en-ca#faq)
June 23, 2026
# Emails
***A. Why did my client not received my email?***
The size limit for attachments, imposed by email providers, varies between 10 and 25 MB. Above this, some emails may not be received.
*Tip: Before sending the email, make sure that the size of the attachments does not exceed 15MB.*
***B. Why am I not receiving my clients email?***
When emailing from Nexone, your email address is hidden with the email [member@nexone.ca](mailto:member@nexone.ca). When the recipient responds, you must make sure they are replying to your own email address and not [member@nexone.ca](mailto:member@nexone.ca). You can add a signature at the bottom of your email stating this.
*Tip: When sending emails from NEXONE, advise the recipient that they must reply to your email address.*
***C. How do I change my email addresses?***
The email address (username) can only be changed by our customer service department. You can either:
1. Contact us by phone at 1-877-699-0255, Monday to Friday, between 8am and 8pm (Eastern time).
2. You may ask your office to contact us by email at [support@nexone.ca](mailto:support@nexone.ca) or by phone at 1-877-699-0255, Monday to Friday, between 8am and 8pm (Eastern time).
A confirmation email will be sent to you once the email has been changed. For **user generated emails** and **system generated emails**, only your office is allowed to modify them.
*Tip: If you have an assistant who helps with your files, you can forward your emails so both of you can receive them.*
***D. When my client has a Hotmail or Live email address, why do they not receive my invitation for my signature request?***
Ask them first to verify their junk emails. If the email is not there and not in the deleted emails, the provider may have blocked eSignLive’s email address. Here are the steps the signer will need to do to authorize the email address:
1. Sign into your Hotmail / Live account.
2. Click the gear icon at the top right of your page.
3. Click options.
4. Under junk mail, click allowed senders.
5. Add the email [signers@e-signlive.ca](mailto:signers@e-signlive.ca).
6. Under junk mail, click blocked senders and delete the email [signers@e-signlive.ca](mailto:signers@e-signlive.ca).
7. Then, from the Signature tracker's tab, click on the envelope icon to send the signature request again.
*Tip: Ask your client(s) if they have another email address (ex: Gmail) and change the email in the signature request before resending it.*
- [NexOne Agent](https://knowledge.nexone.ca/en-ca/nexone-agent?hsLang=en-ca#main-content)
- [General](https://knowledge.nexone.ca/en-ca/nexone-agent?hsLang=en-ca#general)
- [Accounts & Billings](https://knowledge.nexone.ca/en-ca/nexone-agent?hsLang=en-ca#accounts-billings)
- [Clients](https://knowledge.nexone.ca/en-ca/nexone-agent?hsLang=en-ca#clients)
- [Transactions](https://knowledge.nexone.ca/en-ca/nexone-agent?hsLang=en-ca#transactions)
- [Documents and Forms](https://knowledge.nexone.ca/en-ca/nexone-agent?hsLang=en-ca#documents-and-forms)
- [Electronic Signatures](https://knowledge.nexone.ca/en-ca/nexone-agent?hsLang=en-ca#electronic-signatures)
- [Activities](https://knowledge.nexone.ca/en-ca/nexone-agent?hsLang=en-ca#activities)
- [Calendars and Scheduling](https://knowledge.nexone.ca/en-ca/nexone-agent?hsLang=en-ca#calendars-and-scheduling)
- [Brokerage](https://knowledge.nexone.ca/en-ca/nexone-agent?hsLang=en-ca#brokerage)
- [Teams & Sharing](https://knowledge.nexone.ca/en-ca/nexone-agent?hsLang=en-ca#teams-sharing)
- [Integrations](https://knowledge.nexone.ca/en-ca/nexone-agent?hsLang=en-ca#integrations)
- [Common Trouble Shooting](https://knowledge.nexone.ca/en-ca/nexone-agent?hsLang=en-ca#common-trouble-shooting)
- [what's New?](https://knowledge.nexone.ca/en-ca/nexone-agent?hsLang=en-ca#whats-new)
- [Get a 1-on-1 training](https://knowledge.nexone.ca/en-ca/nexone-agent?hsLang=en-ca#get-a-1-on-1-training)
- [Processing the File for 121QA Service](https://knowledge.nexone.ca/en-ca/nexone-agent?hsLang=en-ca#processing-the-file-for-121qa-service)
- [NexOne Office](https://knowledge.nexone.ca/en-ca/nexone-office?hsLang=en-ca#main-content)
- [Dashboard (New Version)](https://knowledge.nexone.ca/en-ca/nexone-office?hsLang=en-ca#dashboard-new-version)
- [Signature (New Version)](https://knowledge.nexone.ca/en-ca/nexone-office?hsLang=en-ca#signature-new-version)
- [Listings (New Version)](https://knowledge.nexone.ca/en-ca/nexone-office?hsLang=en-ca#listings-new-version)
- [Buyer Agreements (New Version)](https://knowledge.nexone.ca/en-ca/nexone-office?hsLang=en-ca#buyer-agreements-new-version)
- [Transactions (New Version)](https://knowledge.nexone.ca/en-ca/nexone-office?hsLang=en-ca#transactions-new-version)
- [Accounting (Not Updated | Old Version)](https://knowledge.nexone.ca/en-ca/nexone-office?hsLang=en-ca#accounting-not-updated-old-version)
- [Calendar (Not Updated | Old Version)](https://knowledge.nexone.ca/en-ca/nexone-office?hsLang=en-ca#calendar-not-updated-old-version)
- [Dashboard (Not Updated | Old Version)](https://knowledge.nexone.ca/en-ca/nexone-office?hsLang=en-ca#dashboard-not-updated-old-version)
- [Listings (Not Updated | Old Version)](https://knowledge.nexone.ca/en-ca/nexone-office?hsLang=en-ca#listings-not-updated-old-version)
- [Transactions (Not Updated | Old Version)](https://knowledge.nexone.ca/en-ca/nexone-office?hsLang=en-ca#transactions-not-updated-old-version)
- [Alerts (Not Updated | Old Version)](https://knowledge.nexone.ca/en-ca/nexone-office?hsLang=en-ca#alerts-not-updated-old-version)
- [EDM and Signatures (Not Updated | Old Version)](https://knowledge.nexone.ca/en-ca/nexone-office?hsLang=en-ca#edm-and-signatures-not-updated-old-version)
- [Statistics (Not Updated | Old Version)](https://knowledge.nexone.ca/en-ca/nexone-office?hsLang=en-ca#statistics-not-updated-old-version)
- [Contact (Not Updated | Old Version)](https://knowledge.nexone.ca/en-ca/nexone-office?hsLang=en-ca#contact-not-updated-old-version)
- [Communications (Not Updated | Old Version)](https://knowledge.nexone.ca/en-ca/nexone-office?hsLang=en-ca#communications-not-updated-old-version)
- [NexOne Forms (Not Updated | Old Version)](https://knowledge.nexone.ca/en-ca/nexone-office?hsLang=en-ca#nexone-forms-not-updated-old-version)
- [Tips & Tricks (Not Updated | Old Version)](https://knowledge.nexone.ca/en-ca/nexone-office?hsLang=en-ca#tips-tricks-not-updated-old-version)
- [Profile (Not Updated | Old Version)](https://knowledge.nexone.ca/en-ca/nexone-office?hsLang=en-ca#profile-not-updated-old-version)
- [Financial Picture (old version)](https://knowledge.nexone.ca/en-ca/nexone-office?hsLang=en-ca#financial-picture-old-version)
- [NexOne Legend](https://knowledge.nexone.ca/en-ca/nexone-legend?hsLang=en-ca#main-content)
- [General](https://knowledge.nexone.ca/en-ca/nexone-legend?hsLang=en-ca#general)
- [Listings](https://knowledge.nexone.ca/en-ca/nexone-legend?hsLang=en-ca#listings)
- [Clients](https://knowledge.nexone.ca/en-ca/nexone-legend?hsLang=en-ca#clients)
- [Transactions](https://knowledge.nexone.ca/en-ca/nexone-legend?hsLang=en-ca#transactions)
- [Office & Employees](https://knowledge.nexone.ca/en-ca/nexone-legend?hsLang=en-ca#office-employees)
- [Documents & Follow-up](https://knowledge.nexone.ca/en-ca/nexone-legend?hsLang=en-ca#documents-follow-up)
- [Forms](https://knowledge.nexone.ca/en-ca/nexone-legend?hsLang=en-ca#forms)
- [Integrations](https://knowledge.nexone.ca/en-ca/nexone-legend?hsLang=en-ca#integrations)
- [Billing](https://knowledge.nexone.ca/en-ca/nexone-legend?hsLang=en-ca#billing)
- [GoEmail](https://knowledge.nexone.ca/en-ca/nexone-legend?hsLang=en-ca#goemail)
- [Setup](https://knowledge.nexone.ca/en-ca/nexone-legend?hsLang=en-ca#setup)
- [FAQ](https://knowledge.nexone.ca/en-ca/nexone-legend?hsLang=en-ca#faq)
- [Webinar / Ring Central Meeting](https://knowledge.nexone.ca/en-ca/nexone-legend?hsLang=en-ca#webinar-ring-central-meeting)
- [Tips & Tricks](https://knowledge.nexone.ca/en-ca/nexone-legend?hsLang=en-ca#tips-tricks)
- [what's new?](https://knowledge.nexone.ca/en-ca/nexone-legend?hsLang=en-ca#whats-new)
[](https://nexone.ca)
Copyright NexOne Corporation, All rights reserved 2026-2027.
Privacy policy | Cookies