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Duplicates

What to Do When You Have a Duplicate File

While you cannot merge two files together, you can easily remove one from your account. Follow the steps below:

1. If the file is a KIT and you have an agent account:

a. Click on the property address of the file you want to remove.
b. On the right-hand side of the page, click Send to trash.
c. A new window will appear. You can write a message to notify your office about the removal.
d. Click Send to confirm the action.

2. If the file is not a KIT:

  • For Agents: You will need to contact your office administrator for assistance.
  • For Office Administrators: Ensure that the option to delete files is activated for your account.
    • Click on the property address of the file you want to remove
    • On the right-hand side of the page, click Send to trash.
    • A new window will appear. You can write a message to notify the office and/or the agent
    • Click Send to complete the process.

Before creating a new file, always double-check to ensure that the file doesn't already exist in the system to prevent duplicates.


Ontario users only:

  1. If your board has changed and a new MLS Number was created for a previously existing listing, resulting in two active listings for the same property:
    • Update the MLS number in the "older" file and click Save
    • For the new listing, have your office remove the MLS number and Send to Trash.
    • The next board import will update your listing, ensuring only one active listing remains.